07 3848 0655
Do you need emergency repairs as a result of a storm, flood or natural disaster? Call SES.

If your repair request is not an emergency, please submit your property maintenance request here.

What are Emergency Repairs?

Emergency repairs in a rental property are repairs for:

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory service
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the property
  • A failure or breakdown of an essential service or hot water, cooking or heating appliance
  • A fault or damage that makes the property unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • A serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs and should be reported in writing to your property manager as soon as you notice them.

All other repairs are considered to be routine repairs and should be reported in writing to your property manager as soon as you notice them.

Emergency Repair Procedures

In an emergency (as outlined in the list above), a nominated repairer can be contacted directly if the property manager is unavailable.

You will find a nominated repairer listed on your tenancy agreement. Please also email your property manager or Rental Reception with a description of the emergency and details of the type of repair and tradesperson engaged to carry out the repair.

Please note that notifying the Property Manager in writing is a requirement of the RTA.

If the property manager or the nominated repairer cannot be contacted, you can arrange a suitably qualified person to carry out the repair.

Matthews Real Estate recommends the following companies in an emergency. These companies are available 24/7: 

 

PLUMBING

AK Blair  07 3398 8141

 

ELECTRICAL

Austnet  0433 911 110

JenTech Electrical  07 3914 9696

 

HANDYMAN

Harvey Home Services  0450 645 884

 

 

 

 

 

 

 

 

 

 

 

Trust Matthews Real Estate, with over 90 years
experience in the Brisbane property market.